Platform terms
Revision:
Draft for review. Confirm the operator’s identity and address before publishing this version.
These terms govern Grubbx accounts and AI-assisted brand creation and management tools. Provider: Operator identity, address and country awaiting confirmation. Contact: hola@grubbx.com. Also read the privacy notice and service agreement.
1. Contracting and accounts
You must be at least 18 and legally able to contract. You need authority to bind any organization you represent. Terms must be available before acceptance; visiting the website does not purchase a subscription. Recurring charges require express, informed consent.
Protect access credentials and report unauthorized use. You are responsible for your instructions and authorized use, without assuming security failures attributable to Grubbx. Project permissions determine collaborator actions; invite authorized people and review access when your team changes.
2. Service and output limitations
Grubbx supports conversation, reference exploration, visual proposals and saved brand resources according to available features. Tools may have different costs and availability across plans. A website, app, card or packaging design may be a visual representation, without working software, manufacturing, printing, hosting or rights registration.
AI outputs may be inaccurate, similar to other users’ outputs or unsuitable. Review names, text, images and licenses before commercial use. Grubbx does not guarantee exclusivity, registrability or freedom from third-party rights. This does not remove its obligation to deliver advertised functionality and conditions.
3. Your content and outputs
You retain your rights in instructions, files, brands and other inputs. You authorize Grubbx to host, copy, process, adapt and disclose them to providers and authorized collaborators only as necessary to perform your requests, maintain the service and meet legal duties. This authorization lasts as needed for those purposes and does not permit advertising or portfolio use of your brand without separate permission.
To the extent legally permitted and within its power to grant, Grubbx assigns to you any economic rights it holds in outputs generated specifically for you once applicable payment is made. If an assignment is ineffective, it grants a worldwide, non-exclusive license for the applicable protection term, without additional royalties, to use, modify and exploit those outputs, including commercially. This does not transfer Grubbx software, pre-existing materials or third-party rights, or create copyright where the law does not recognize it.
Third-party fonts, icons, photographs, templates and other resources retain their licenses, attribution and redistribution requirements. Uploading or generating with them does not remove restrictions. You need rights or permissions for included materials and people.
4. Acceptable use
Rights infringement, impersonation, fraud, child sexual exploitation, non-consensual intimate material, malware, access to others’ projects and circumvention of technical or payment limits are prohibited. Access and credits may not be resold outside authorized mechanisms. Assistive technologies and lawful licensed use are not abuse.
Grubbx may restrict operations or remove material on reasonable security, illegality or infringement grounds. Measures must be proportionate; reasons and a review channel will be provided where lawful and compatible with protecting an investigation.
5. Prices and credits
Quantity, total price, currency, applicable taxes or charges and one-time or recurring status must be disclosed before payment. The accepted offer governs; price updates do not retroactively change purchases. Credits are service-consumption units, not electronic money or investments. They earn no interest and are not transferable or cash-redeemable, except for legally or contractually due refunds.
Flexible credits are one-time purchases without periodic expiry while the account and service remain available. Promotional credits follow their disclosed grant conditions. Action costs must be disclosed before confirmation. A technical failure delivering no result warrants restoration of the associated consumption; report discrepancies with the operation identifier. Aesthetic dissatisfaction alone does not make a generation delivered as offered a technical failure.
6. Estudio subscription and renewal
Estudio (Studio) is a monthly subscription with 500 credits per paid cycle. Consecutive renewal may carry up to 500 unused credits from the previous monthly allocation into the next cycle. Previously carried credits do not carry again. Without renewal, monthly and carried credits expire at the paid period’s end; separately purchased credits retain their balance.
The charge amount and date must be disclosed before purchase. Automatic renewals subject to Mexican law require at least five calendar days’ advance notice and penalty-free cancellation. Publishing this clause does not replace individual notice.
7. Cancellation, refunds and disputed charges
Manage your subscription through the Stripe billing portal available from your account. If access or the option fails, email hola@grubbx.com, subject “Cancel subscription”, with your account email. Cancellation of renewal must be recorded immediately without penalty; paid-period access continues until its end unless immediate termination is requested or legally justified. Deleting a project does not cancel the subscription.
Stopping renewal does not itself refund a period already provided. Statutory refunds, compensation, withdrawal and remedies, including those arising from unauthorized charges, breach or a specific offer, remain available. Report duplicate or unauthorized charges with their date and identifier, never full card details. Approved refunds are processed to the original payment method, subject to its processing times. Internal review does not restrict contacting your bank or an authority.
8. Availability, changes and closure
Infrastructure and AI providers may cause interruptions, temporary limits or model substitutions. Uninterrupted operation and indefinite retention are not guaranteed. Keep copies of needed resources and read the public-link limitations in the privacy notice. If a paid feature ceases to be provided, the applicable remedy or refund must be offered; an external dependency does not remove that obligation.
Request account closure and data deletion at the contact email. First download resources and cancel renewal. If Grubbx ends the service without user breach, it will give reasonable notice and an export opportunity where feasible, and settle amounts for unperformed services and unused purchased credits as applicable. Suspension under review does not automatically forfeit a balance.
9. Liability and third-party claims
Each party is responsible for its own breaches under applicable law. In exclusively business-to-business relationships, where lawful, Grubbx’s aggregate liability for ordinary contractual damages is limited to amounts paid for the affected service in the 12 months before the event. This limit does not apply to consumers, intentional misconduct, gross negligence, refund obligations, personal data breaches or legally non-limitable liability.
A business client is responsible for third-party claims arising from unauthorized materials it supplied or its unlawful use, to the extent of its established responsibility. It must receive notice and an opportunity to participate in the defense; no settlement imposing obligations may be imposed without its consent. This does not cover acts or breaches attributable to Grubbx.
10. Updates and applicable law
Material changes will be communicated before applying to an existing relationship, with an opportunity to cancel and renewed acceptance where required. They do not retroactively change purchases or acquired rights. A specifically accepted agreement prevails for its subject, subject to mandatory law and rights.
This proposal addresses operations in Mexico, pending confirmation of the provider’s country. It imposes no exclusive foreign jurisdiction, mandatory arbitration or waiver of legally available actions. Consumers retain rights before PROFECO and authorities in their jurisdiction where applicable. Invalid provisions are severable only as consistent with law. This English version facilitates reading; it does not reduce rights or unilaterally revise an offer accepted in another language.
